The Never Ending Social Media Interview - Twitter

Q: Some people have suggested that you use multiple Twitter accounts for "evil reasons". Why do you use more than one account?

Robert: Actually, it's really simple. I have written a number of books on different topics, and also have specialized websites on different topics that correspond to my interests over the last decades. So, for example, there's performance management, conflict, consulting, communication, small business. The problem is that the audience for one topic is not necessarily the same audience for other topics, so it makes sense to have different people able to pursue their interests and follow an account specific to the topic. So, for example, I have a Twitter identity for small business. Another for social media.

It's just so people wanting stuff on small business don't have to see all the other stuff related to topics they are not interested in.

Q: So do you hide the real identities behind the other accounts?

Robert: No, in fact its obvious. For example, my main account used rbacal -- my name, while my small business related account has, as an avatar, a picture of my book on small business. My customer service related account has a picture of one of my books on customer service. It's all meant to be transparent as possible. Given my books have sold close to 500,000 copies worldwide, I would only lose by trying to cheat or trick people. It's bad business.

Q: Do you use one account to retweet messages from another account?

A: On occasion. Only when the content might be applicable to an additional audience.

Q: Do you recommend others do this?

A: If you have multiple distinct audiences, I think it's a good idea to respect their interests, and not force them to read stuff they may not be interested in. However, if you aren't in that situation, I do not recommend it, particularly if you want to establish YOU as your brand. It splits resources, and probably can confuse people. So, basically no.

 

Share/Save/Bookmark

blog comments powered by Disqus
 
Visit The Library
Our Social Media Library has hundreds of hand picked articles on social media use, and business, including sections on Psychology of social media, advertising, and the future. Click here to go there.
Newsletter
Work911 Ezine has been published in one incarnation or another for 18 years. With over 9100 subscribers, we provide articles, information, free offers, and product discounts, and we do so ethically. Stay up to date on a number of work related topics. Subscribe now!
Google Groups
Subscribe to Work911 Ezine
Email:
Visit this group
MicroThoughts

Scoundrel

Attention: open in a new window. PDFPrintE-mail

MicroThoughts

You can tell your "social media expert" is a scoundrel or utterly ignorant if they use the phrase "They just don't get social media". The truth is that the expert doesn't get social media, or how human beings work and is unable to come up with anything better to refute arguments or disagreements about social media.

 

Mashable no-no

Attention: open in a new window. PDFPrintE-mail

In response to a Mashable article about how Starbucks supposedly used social media to bring one million people into their stores in a day:

This is just terrible "journalism". First, the giveaways brought the people in. Second, we have no idea how many people came for the freebies hearing on it from Twitter or not. Third, They could have pulled people into their stores with this promotion in any of a number of ways. This is not a social media success, anymore than having sandwich board guys outside of each store would constitute a success for loitering.

 

Learn From Competition?

Attention: open in a new window. PDFPrintE-mail

Some believe you should monitor and emulate your competition on social media. Here's a thought:

If you look at your competitors, will you end up looking like your competitors? The ongoing issue in any marketing or even in developing a network is how to standout FROM the competition, and not to BE like the competition.

 

Social Media Frauds

Attention: open in a new window. PDFPrintE-mail

You know someone isn't worth following if they retweet compliments given to them by others. They are either frauds who are better at self-promotion than they are in their alleged area of expertise, or they are so insecure that they have to -- just have to, make sure that everyone knows how wonderful other people think they are. Hint: Run away. These folks are like empty drums. Bang on the outside and you get a cool sound. Empty inside -- nothing to offer.

 

Immersion

Attention: open in a new window. PDFPrintE-mail

You cannot fully understand social media solely by being immersed in it. In fact, one reason why there is so much bad information about social media is that most of it comes from immersed people. The full picture is only available to people who can DISTANCE themselves emotionally and intellectually and see social media from the outside -- as most human beings view it.

 

hit counter