|
Top : Customer Service and Social Media : Self-Service Customer Service: Self service can mean lower overhead since customers can "help" themselves, or use social media to find answers and help others. Learn more here about self service customer service.
Articles:The (other) big payoff from self-service - by Allen BondeFrom online support and e-billing, to self-check kiosks like the ones we all see sprouting up in grocery stores and airport terminals, self-service has gone mainstream.Many self-service initiatives may be justified initially by calculating cost savings due to the "efficiency" effect. However, our view is that over time, a greater benefit often emerges: the power of insight into user needs and behavior, product and campaign effectiveness, and even purchasing or service trends. By automating interactions and transactions and creating electronic breadcrumbs, the ability to monitor, capture and analyze is potentially limitless. (Added: 24-Jun-2005 Hits: 542 ) Customers Prefer Self-Service - by Patrick O'Neal When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option. (Added: 26-May-2005 Hits: 812 ) Helping Customers Help Themselves - by RAY SCHULTZ Self-service: The very term suggests downsized call-center staffs and vast savings as customers move their inquiries to the Web. But self-service can lead to higher costs and aggravation when it's not done right. (Added: 12-Jul-2005 Hits: 673 ) Customer Self-Service: Are You Ready? - by Barton Goldenberg There is a new generation of tech-savvy customers, and the old ways of delivering service don't interest them. This www generation insists on using technology to do things their way. They prefer self-service check-in kiosks at hotels and airports; self-service check-out counters at home improvement stores and supermarkets; and self-service issue resolution over the Web. pop (Added: 27-May-2005 Hits: 965 ) Self-Service: Help Yourself - by Laura Rich Moving customers to self-service Web sites can save a bundle, but only if it's done right. A series of brief case studies shows how different self-service user groupsemployees, suppliers, contract salespeople and retail customersreaped some staggering savings at four companies. Could one of these approaches work for you? (Added: 24-Jun-2005 Hits: 884 ) Customers Prefer Self-Service - by Patrick O'Neal When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option. (Added: 24-Jun-2005 Hits: 724 ) Self-Help Alters the Service Landscape - by na As Web self-help grows in popularity among both customers and the companies that serve them, CRM magazine asks: Can Web self-help solutions enable companies to bring outsourced customer service efforts back in house? Why or why not? (Added: 24-May-2005 Hits: 703 ) 6 Rules for Maximizing ROI On Your Self-service Kiosk - by Bill Gerba Show your customers why they want to use your self-service kiosk and show them how to use it clearly and concisely are just two rules of thumb that are discussed here. Learn some solid ways to maximize the customer's satisfaction when you provide him with self-service. (Added: 4-Mar-2010 Hits: 157 )
Pages Updated On:
16-Nov-2011
-
08:07:35
|